6F.-4, No.118, Sec. 3, Minsheng E. Rd., Songshan Dist., Taipei City 105018, Taiwan (R.O.C.)

We’re open Monday – Friday, 9:30 a.m. – 6:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

We accept VISA,Paypal,Stripe,Mastercard and Cash on delivery.

It takes 7-14 days for the delivery time.

🔐 Your Privacy Matters to Us!

At OOO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website.

1. What Information We Collect:

We may collect personal information such as your name, email address, and contact details when you interact with our website.
2. How We Use Your Information:

Your data is used solely for the purpose of improving your experience on our website and fulfilling your orders.
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Security Measures:

Our website employs robust security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
We use industry-standard encryption protocols to secure data transmission.
4. Your Consent:

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.
5. Opt-Out Options:

You have the right to opt-out of any marketing communications and can update your preferences in your account settings.
6. Cookie Usage:

We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
7. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
8. Updates to the Privacy Policy:

We may update our Privacy Policy to reflect changes in our practices. Any updates will be communicated on this page.
9. Contact Us:

If you have any questions or concerns about our privacy practices, please contact us at [your contact email].
By using our website, you acknowledge that you have read and understood our Privacy Policy. Rest assured, your personal data is treated with the utmost care and is used solely to enhance your experience with us.

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Return and Exchange Policy

1. Return Conditions:

Damaged or defective goods.
Incorrect shipment, product not matching the order.
Consumers must request a return within 7 days of receiving the product.

2. Return Process:

Consumers must submit a return request through the website or customer service platform within 7 days of receiving the product, providing the order number and relevant information.
Upon approval of the request, the merchant will provide the return address and related instructions.
Consumers return the product, providing the shipping number.
After receiving the product, the merchant will inspect it and, if it meets the return conditions, arrange for a refund.

3. Exchange Conditions:

Damaged or defective goods.
Incorrect shipment, product not matching the order.
Consumers must request an exchange within 7 days of receiving the product.

4. Exchange Process:

Consumers must submit an exchange request through the website or customer service platform within 7 days of receiving the product, providing the order number and relevant information.
Upon approval of the request, the merchant will provide the exchange address and related instructions.
Consumers return the product, providing the shipping number.
After receiving the product, the merchant will inspect it and, if it meets the exchange conditions, arrange for the exchange.

5. Costs for Returns and Exchanges:

In the case of damaged or defective goods or incorrect shipments, the merchant will bear the associated shipping costs for returns and exchanges.
Consumers may be responsible for shipping costs if the return or exchange is due to personal reasons.

6. Refund Method:

Upon confirmation of receipt of the product, the merchant will process the refund within 7 working days.
Refunds will be issued using the original payment method, with prior notification if there are any changes.

7. Exceptions:

Products that are non-returnable or non-exchangeable will be clearly indicated on the shopping page.

8. Legal Basis:

This return and exchange policy is based on relevant Taiwanese regulations. In case of disputes, Taiwanese law shall prevail.